The Canary Hub

Positive: 🇧🇷 Avaliação em Português Minha experiência neste apartamento foi extremamente decepcionante e estressante. No dia do check-in, passei das 10h da manhã até aproximadamente 16h esperando para conseguir entrar no apartamento. Não houve qualquer consideração ou assistência durante esse período, o que tornou o início da hospedagem extremamente desgastante. Antes mesmo de receber as chaves, fui obrigada a pagar um depósito de £300. Além disso, havia uma câmera posicionada de forma que parecia estar direcionada para a entrada do apartamento onde eu estava hospedada. Isso me deixou extremamente desconfortável. Pedi que a posição da câmera fosse alterada para preservar minha privacidade, mas meu pedido foi recusado. Como me senti muito incomodada, entrei em contato diversas vezes com a Booking para tentar cancelar a reserva. Mesmo explicando toda a situação, o cancelamento não foi aceito. Devido a todos esses problemas, decidi sair um dia antes do previsto (19 de julho), pois não me sentia segura nem confortável permanecendo no local. Ao fazer o check-out, perguntei quando meu depósito seria devolvido. Fui informada de que o reembolso seria feito entre 2 e 7 dias úteis. No entanto, já se passaram mais de 10 dias e ainda não recebi meu dinheiro de volta. Agora preciso continuar entrando em contato com a Booking para tentar recuperar um valor que deveria ter sido devolvido dentro do prazo informado. Minha experiência foi marcada por uma espera excessiva no check-in, preocupações com a privacidade, dificuldade para resolver problemas, falta de consideração com o hóspede e atraso na devolução do depósito. Infelizmente, não voltaria a me hospedar neste local e não posso recomendá-lo. 🇬🇧 Review in English My experience with this apartment was extremely disappointing and stressful. On the day of check-in, I had to wait from 10:00 a.m. until around 4:00 p.m. before I was finally able to enter the apartment. Negative: 🇬🇧 Review in English My experience with this apartment was extremely disappointing and stressful. On the day of check-in, I had to wait from 10:00 a.m. until around 4:00 p.m. before I was finally able to enter the apartment. There was no consideration or assistance during this time, making the start of my stay extremely frustrating. Before I could even collect the keys, I was required to pay a £300 security deposit. There was also a camera positioned in a way that appeared to be monitoring the entrance to the apartment where I was staying, which made me feel extremely uncomfortable. I asked for the camera to be repositioned to better respect my privacy, but my request was refused. Because of this, I contacted Booking.com several times to request a cancellation. Even after explaining my concerns, my cancellation request was not accepted. As a result of these issues, I decided to leave one day early (19 July) because I no longer felt safe or comfortable staying there. Before checking out, I asked when my deposit would be returned. I was told it would be refunded within 2 to 7 business days. However, more than 10 days have now passed, and I still have not received my money. I now have to keep contacting Booking.com just to recover a deposit that should have been returned within the promised timeframe. My experience was marked by an excessively long check-in wait, privacy concerns, poor customer service, unnecessary stress, and a significant delay in returning my deposit. Unfortunately, I would not stay at this property again and cannot recommend it.

Wouldn’t recommend I had a bad experience steer clear Positive: Nothing Negative: Rude customer service bad experience altogether

It’s very comfortable stay. I may use again if I need a stay in the area. Thank you. Positive: Very clean as described in the website Negative: NA

Positive: Create location, great view from the balcony

Excellent Positive: Everything was perfect!